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The software package has a user forum, and I can post an inquiry there. The more information I can put in, the more likely I am to get a solution. Windows version? Processor (Intel or Ryzen; version)? RAM (amount and version)? Computer age and manufacturer?
Steve
Windows version = Windows 10 Pro (2021)
Processor = Intel Core
RAM (amount and version) = 8gb (DDR3?)
Computer age = 5 years or so(?)
Manufacturer = Lenovo ThinkPad
I admire your persistence , but no need to go to too much more trouble at my expense though Steve.
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, but no need to go to too much more trouble at my expense though Steve. 
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